As with any profession, funeral directors do their very best to serve you and your families. However, we do understand that on occasion there may be a breakdown in services resulting in disagreements or miscommunications that may lead a provider and family to have unresolved issues.
If a problem arises between you, the consumer, and the funeral home or cemetery while pre-arranging and/or pre-funding your funeral and it cannot be settled, you may contact one of the providers below. Please be advised that IFDA is a member driven organization that serves as a professional association for the funeral directors. We are dedicated to providing them with guidance and opportunity to be the best resources for you and your loved ones in your times of need. IFDA does not take complaints either written or verbal through phone calls and all inquiries of this nature are directed to the following organizations.
Regulated Industries Unit of the Iowa Securities Bureau
If a problem arises between you, the consumer, and the funeral home or cemetery while pre-arranging and/or pre-funding your funeral and it cannot be settled, contact the Regulated Industries Unit of the Iowa Securities Bureau.
Mortuary Science Licensure
Iowa Department of Inspections, Appeals & Licensure
Lucas State Office Building, 5th Floor
321 E 12th St.
Des Moines, Iowa 50319-0075
p 515.281.0254 / f 515.281.3121
Online Licensure Services
National Funeral Directors Association
NFDA’s Funeral Service Help Line (800-228-6332) provides free information to thousands of consumers looking for information about planning a funeral and addressing concerns about experiences they may have had with funeral directors. The Funeral Service Help Line will provide information about:
- Making informed decisions when choosing a funeral home and funeral director.
- Recognizing, understanding, and coping with grief.
- Addressing concerns about funeral service experiences.
- Celebrating a loved one’s life in the most meaningful and personal way.
- Pre-planning a funeral.